1. Customized products can not be fully refunded if they are in production.

2. The orders that have been shipped are not refundable temporarily. Customers need wait for the goods to arrive at the destination before they can be returned. We only can refund when we receipt the return goods.

3. After-sale time is 14 days since receiving the parcel according to the tracking info.

4. The product has to be Original New.

5. Second return is not accepted.

6. Shipping fee of returning will be paid by customers because the shoes don't fit, don't like it and other subjective reasons.

7. For customers who choose to DHL shipping, because the freight paid has already been used, we will not refund the DHL shipping fee.


1. Prepare

Order Number
Photos including the external packing
2. Contact [email protected] with information mentioned to request a refund or exchange.

3. Your request will be handled within 3 working days after we receiving the return items.


1. Please keep the original package and all information well as an evidence for us to confirm your items.
2. Items should be unused, undamaged and in original package.
3. The US (including Canada) customers can return the items to the our US warehouse while EU (UK is included) customers will return the items to Germany warehouse.
4. Return without contacting our service is not accepted.
5. We will provide return address after checking pictures.Please don't return to the address on the package.
6. We offer full refund on any product that is clearly faulty or damaged due to our fault.

Be sure to contact us ([email protected]) in advance, we will not accept any return without advance notification.

No. 3, 9th Floor, Unit 1, Building 4, No. 88 Yangzishan Road, Chenghua District, Chengdu City, Sichuan Province China 610015

We’re available to support you via

Email: [email protected]

Service Tel: (+86) 1817905567

We strive to respond to your questions within 24 hours.

Customer service chat hours:

Monday - Friday:  8am - 18pm EST

Now available in English.