In general, orders typically process within 24 hours,transit time is typically 5-28 days,the production time is not included.
If the goods by you purchased happen to be in stock, you can receive your goods as soon as possible.For example,
But our shoes are basically out of stock, 99% of them are shoes that take time to customize, so the delivery time will be delayed,so we usually do not recommend you to place the order for customers who are particularly in a hurry.
2. HOW DO I TRACK MY ORDER?
We've actually made this super simple! You can click here to see the status of your order.
3. HOW DO I RETURN SOMETHING?
Please refer to our returns policy. Besides, Autoine cannot accept returned products that have been man-made damage.
4. HOW DO I USE A COUPON CODE?
Lucky you! To use your coupon code, add all of your glam goodies to your shopping cart and begin the checkout process. There is a coupon code box to enter your code, then just click ”apply”. Please note that only one promotion code can be entered for a given order from Autoine. Coupon code cannot be used for orders already placed.
5.What happens if an item is on backorder?
In rare cases, you have not received the products for more than 20 days. Please contact [email protected] and we will deal with it immediately.
6.What forms of payment do you accept?
Our checkout page accepts Visa, Mastercard, Discover, American Express, and Paypal as forms of payment.
7.Why did I pay for several days without a tracking number?
Normally, we will send it out within 8 working days, Since all our shoes are customized, they take at least 7 business days for the making progress,a part of shoes takes 15 business days to make. The specific production time depends on the difficulty of the craft,and the transport time will be 5-22 working days.
The tracking number will not appear until 5-12 days after shipment, and then your package can be tracked in www.17track.com.
8.Why is there such a big difference in delivered time?
Due to differences in countries and regions, some places do not deliver packages/not go to work on weekends, so there will be a two-day delay.
Currently, only the United States can provide fast shipping without taxation. Other countries will levy taxes. Therefore, fast transportation is generally not provided. If customers need to send fast shipping, we will provide this service, but we do not provide taxes, it will paid by the customer.
9.What if the products I received is damaged or missing items?
Please refer to our returns policy. Besides, We cannot accept returned products that have been used or man-made damage.
You must report damage or missing items within 3 business days of receipt by contacting us at [email protected] You also must keep the original box & packing material in the event we open a claim with the carrier. In some cases, we may need a customer's help to confirm why this is happening. We appreciate your cooperation and patience through this process.